Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 30 days of delivery

Ship items back to me within: 45 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    When can I expect my order?

    The ring is made to order. The lead time now is about 3 to 4 weeks. The standard shipping time within US is about 3 to 5 business days. Express shipping is 1-2 days. If need it sooner, please let us know the date, we will do our best to accommodate your request. Thank you.

    Sizing details

    We make rings using US standard ring size measurement tools. Please visit a local jeweler to get your ring size. It is highly recommended to visit two different local jewelers to get an agreed measurement. Or get a finger sizer to double check. Please message in for more detail.

    Payment plan

    If interest, we can setup two or three payments. After first one, each payment will be $3 extra to cover extra fee. I will start the making process of the ring upon first payment. And I will ship the ring out after I have the last payment and when the ring is ready.

    Custom and personalized orders

    **If you find a ring you like in our shop, but it is not with your favorite gemstone. There is no problem. We can customize it with your favorite gemstone. Please feel free to send us a message for a quote.

    **Sorry, we do not offer ring setting modification or alternation service.

    **For Ring Engraving service. Please add the following listing to the ring order.
    https://www.etsy.com/listing/111983089/letter-engraving-service-for-gngjewels

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